A new interactive electronic technical manual (IETM) is a document that combines the benefits of traditional print manuals with an online, hyperlinked view. It contains text and graphics to provide information on how to use equipment and maintain it in good working order. The main advantage of IETMs is that they contain all the necessary information without requiring readers to refer back and forth between different documents or websites for instructions.
The IETM is an exact copy of the hardcopy manual. However, it has hyperlinks that provide quick access to frequently used information and improve search engine results for users who are looking for procedures or operating instructions on specific equipment features. It also contains links to glossary definitions, video clips showing how the equipment works, suppliers' websites containing additional product details, and e-mail addresses where readers can communicate directly with subject matter experts (SMEs). The entire content may be available via a smartphone app, so technicians working at customer sites have immediate access no matter what machine they need help with using.
This new interactive electronic technical manual allows all employees – from managers to mechanics – to use one document at different locations without having multiple versions or translations. In addition, it can be customized to specific company needs and updated regularly as the company's products and procedures evolve. IETMs are also an excellent way to communicate safety information and product recalls to employees.
There are many benefits of using an interactive electronic technical manual over a traditional print manual:
– One document is used instead of multiple versions or translations
– It can be customized to specific company needs and updated regularly
– Excellent way to communicate safety information and product recalls
– Links provide quick access to frequently used information
– Improved search engine results for users who are looking for procedures or operating instructions on specific equipment features
– Contains links to glossary definitions, video clips showing how the equipment works, suppliers' websites containing additional product details, and e-mail addresses where readers can communicate directly with subject matter experts (SMEs)
– Can be accessed via a smartphone app for technicians working at customer sites
– Provides all employees – from managers to mechanics – easy access no matter what machine they need help with using.
Conclusion: Interactive Electronic Technical Manuals are a great way to provide customers with an in-depth look at your product without them having to come into the store. This is especially useful for products that may require assembly or setup, which can be difficult if you don't happen to have someone on staff who knows how to do it!
